anywhere in this area until I arrived at the gate at 9pm. Trish took to social media following the incident (Image: Facebook) I asked her if she was okay when she said to me thank goodness someone else is here and she was visibly upset. When staff arrived I asked why this had happened and the young man was extremely rude and responded that our flight wasnt going from this gate anyhow as it was changing! He chose to ignore the point I was making. I wheeled her to the new ga
te and sat her right next to check in. I was further disappointed when staff there too blatantly ignored her holding up her passport. I asked if she could board and they said no because someone had to come for her. She was jostled as the crowds surrounded her on boarding. Out of nowhere then came five other wheelchair bound pas
sengers, all with families and each had a member of staff pushing them. Read MoreRelated ArticlesRevealed: Worst British airports for complaints about lost and damaged luggage I again asked what was happening here as these other passengers hadnt been left for hours and I was completely blanked by the two check in staff. Outrageous and you should be so so ashamed. Trish also had to break up a Kit Kat bar for the woman which she was unable to eat, having been left with a snack and a cup of tea. A spokeswoman for Easyjet confirmed the incident is being investigated (Image: PA) Her post quickly drew outrage from dozens of people, who branded the incident disgraceful, reports the Daily Record. Kelvin Mackay said: Well done for sitting with her and looking after her! We all hope that if it was our sister, or mum
that someone decent like yourself would be there! Its a shame that the horrendous, heartless staff at Easyjet didnt have the common decency. A spokeswoman for Easyjet confirmed the incident is being investigated. She said: “EasyJet is very concerned to see this picture and is urgently taking this up with Edinburgh Airport and their special assistance provider Omni-serv. This is clearly not the customer service and care we expect to be provided to our passengers. As such we have immediately launched
an investigation with Omni-serv to e
stablish what happened and ensure it cannot happen again.” A representative from OmniServ said:
“We are grateful that this has been brought to our attention. We are taking this matter seriously and investigating to find out exactly what happened here.