?How many more consumers need to cry on the hood? Four days after Mr. Liu bought a Mercedes Benz, he encountered an engine alarm on the highway, Xinhua reported Thursday. As a full-time lawyer, Liu worked hard to protect his rights for nearly a month, but he was kicked by Mercedes Benz dealers and manufacturers. The response to ask for help from relevant departments was "suggestion for prosecution". After the report was published, the staff of Beijing best Star Auto Sales Co., Ltd. contacted Mr. Liu on the 2四不像跑狗图039
3rd and said they were willing to actively deal with the car problems reflected by Mr. Liu, but they still haven't come up with a solution. In addition, the reporter contacted the Beijing municipal market supervision and Administration Bureau, and the staff said there was no plan for carrying out special actions in the field of automobile consumption. At present, the owners of Mercedes Benz and other automobile brands in many parts of the country have come out to "complain" about the quality problems of automobile products and the sales routines of dealers, not responsible for after-sales. However, for the majority of consumers, how to protect the rights in the field of automobile consumption is still unclear. According to the data of the complaint and consultation information system of the National Association for the elimination of consumption from 2125 to 2123, the number of complaints about automobile products (including parts) has increased from 25000 a year to about 22000 a year, and the rate of complaint resolution has declined. According to the China Consumer Association, the difficulty in safeguarding the rights of automobile consumption mainly lies in five aspects: more than half of the consumers interviewed by the reporter said that they have encountered extra costs beyond the surface sales price, and "consumption trap" is beyond defense.